Business
Communication
Business communication
is the exchange of ideas, opinions, information, instructions that have a
specific purpose that is served in a personal or impersonal through symbols or
signal. Understanding of business communication from some experts:
1.
According to Katz, business
communication is an act that allows the exchange of ideas, messages and
concepts related to the achievement of commercial objectives
2.
Meanwhile, according to S. Rosenblatt
Bernand, business communication is a process of exchange of ideas, opinions,
information, instructions. Where it is expressed both personal and non-personal
which is expressed through signs. This is done to achieve the company's goals.
There are six main
elements in business communication:
1.
Having a goal, meaning that business
communication must have previously set objectives in line with organizational
goals.
2.
Exchange, in this case involves at least
two people or more the communicator.
3.
Ideas, opinion, information, instruction
is the content of messages that shape vary depending on the purpose, situation,
and condition.
4.
Using a personal or impersonal channels
that may be face to face, use a particular media through which to reach
millions of people simultaneously.
5.
Using symbol or signal which is a tool
or method that can be understood by the receiver to convey the message.
6.
Achievement of organizational goals: one
of the distinguishing characteristics of a formal organization or institution
is the purpose of information predetermined by management.
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Dellarosa
Mentari
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SA 01
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